Services

Slide Bürgerserviceportal
© AdobeStock/LHP

Services Website

The new Services website is online, providing all information on the services of the city administration for the residents of Potsdam (in German).

In the Services section, you will find direct links to frequently accessed municipal services, the Services website, the services hotline, and an overview of the organisational structure of Potsdam's city administration with all departments, visitor addresses, opening hours and contact details.

A man under time pressure is holding an alarm clock.
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Saving time with online services

The Potsdam city administration offers more than 50 online services that can be completed conveniently from home, such as applying for a Certificate of good conduct or registering a business.

List of online services
Passport
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New Pickup Location, Bicycle Courier, and Collection Station

Since October 2024, the Edisonallee 5-9 location has provided an additional option for collecting ID cards and passports. In addition, bicycle couriers and the document station on the administrative campus in Hegelallee remain available.

Further information
Aus Alt wird Neu - Wir gestalten den Verwaltungsstandort der Zukunft
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Renovation of the Town Hall and Redesign of the Administrative Campus

A central and modern administrative hub is being developed in Potsdam's city centre. Currently, the town hall is undergoing renovation, and a redesign of the administrative campus is being planned. As a result, many municipal services are not available at their usual locations. Please check in advance before your visit.

Further Information

The most frequently accessed municipal services

Slide Bürgerserviceportal
© AdobeStock/LHP

Services website of the city administration

Here you find the municipal services provided by the city administration Potsdam (in German).

To the Services website
115 - Ihre Behördenrufnummer
© 115 - Ihre Behördenrufnummer

115 - the public administration's customer service hotline

You can reach the service center of the city administration Potsdam via the official customer services hotline 115, Monday to Friday from 8 AM to 6 PM, usually at landline rates or free of charge with a flat rate.

Further information
Das Bild zeigt ein leeres Organigramm.
© pixabay

Organizational overview - visitor addresses - opening hours

The administration website includes the organisational structure of Potsdam's city administration with all departments, visitor addresses, opening hours and contact details (in German).

To the administration website